Terms of service

1. Introduction

1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.

1.2 Defined terms and interpretations of these Terms are set out in Section 26.

2. Acceptance

2.1 You represent and warrant that:

(b) you have the authority to enter into a legally binding contract with us; and

2.2 We reserve the right to request written confirmation of your authority to accept these Terms.

2.3 You represent and warrant that you will not:

(a) have been convicted of a computer or internet related offence; and

(b) have not refused any products or access to the Site in the past.

2.4 We reserve the right to deny you access to our Site where we believe such refusal is necessary or appropriate.

2.5 Cancelling an order means:

(a) your assurance and warranty that you have read these General Terms and Conditions of Sale carefully and completely;

(b) your offer to purchase the Order only in accordance with these General Terms and Conditions of Sale;

(d) your promise to us to comply with these Terms.

2.6 If you do not accept these Terms and Conditions, you may not use the Site or purchase any Products.

2.7 You must expressly accept these General Terms and Conditions in order to:

(a) to send information to or through our website; or

(b) purchase a Product.

2.8 By visiting our website, purchasing Products or accepting these Terms and Conditions:

(a) you also agree to our Privacy Policy; and

(b) you agree to accept and comply with our Acceptable Use Policy (see section 12 below for further information).

2.9 We recommend that you print a copy of these terms and conditions for future reference.

2.10 If you do not accept these terms and conditions, you may not place an order or communicate with us.

3. Personal use

You confirm that you will use the Website solely to purchase products for your own personal, non-commercial use, as a principal and not as a representative or on behalf of any other person.

4. Prices

4.3 We will do our best to ensure that all details, descriptions and prices of products which appear on our site are accurate. However, errors may occasionally occur. If we discover that there has been a pricing error, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel it. If we are unable to contact you or do not receive a response from you, the order will be deemed cancelled and you will be refunded in full. If you choose to reconfirm your order, we will arrange for delivery of your order and charge or refund you the amounts set out in the notification we send to you shortly after receiving reconfirmation of your order via the payment method you used to place your order.

4.4 We are not obliged to fulfil an Order if the price on the Site is incorrect (even after you have received an Order Confirmation).

4.5 Prices may change from time to time. However, such changes will not affect any Order for which an Order Confirmation has been sent.

5. Placing an order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an Order Confirmation which will serve as our confirmation of receipt of your order. In the event of delivery difficulties or the unavailability of stock to fulfil your order, we will inform you by email and refund all payments made for the order.

5.2 An agreement will only be concluded if we have sent you an order confirmation and only with regard to the product or products mentioned in the order confirmation. These general terms and conditions form an integral part of the agreement and are included to the exclusion of all other general terms and conditions.

5.3 If your order consists of more than one Product, the Products may be delivered to you in separate deliveries at separate times.

5.4 We reserve the right to remove any Product from the site at any time. We also reserve the right to alter or remove any material or content from the site. We will not be liable to you or any third party for removing any Product from our Site or for altering or removing any material or content from our Site.

5.5 We reserve the right to refuse or reject any order placed by you at any time (even after sending an order confirmation). We will not be liable to you or any third party for the cancellation or rejection of any order.

5.6 If we cancel your order after we have received payment (and even after we have sent an order confirmation), the payment for the order will be refunded in full.

6. Payment

6.1 You may pay for Products through any of the payment intermediaries listed on our website.

6.2 You can also pay for your order in whole or in part with a promotional voucher that we make available to you. Promotional vouchers can only be redeemed online at the checkout.

6.3 We may use payment intermediaries to process payments between you and us. You agree that we may pass documents and information about you to such payment intermediaries, including documents and information containing your personal data.

6.4 We are not a regulated payment processor or money services provider and we are not responsible for failed payments or problems caused by payment intermediaries.

6.5 It is your responsibility to provide complete and accurate information during the payment process and all payments must be made using your own funds. By placing an order you confirm that:

(a) the payment method used for payment is yours;

(b) you are, if applicable, the rightful holder of the discount voucher; and

6.6 We are not responsible or liable for any unauthorized use of your credit, debit or prepaid cards by third parties, even if these cards have been reported stolen. We have the right to inform all relevant authorities (including credit agencies) of fraudulent payments or other illegal activity.

6.7 You shall not:

(a) make or attempt to make a chargeback in connection with any payment you made for Products; or

(b) cancel any payments you have made in connection with Products.

6.8 You shall indemnify us and keep us fully indemnified against any chargebacks or cancellations of any payments made by you and against any loss, cost, liability or expense which we may incur as a result of or in connection with any such chargebacks or cancellations.

7. Delivery

7.1 We aim to deliver your order to the delivery address you provided with your order.

7.2 When you checkout your order, we will indicate an expected delivery date.

7.3 We may notify you if we are unable to meet the expected delivery date, but we will not be liable for any loss, liability, costs, damages, charges or expenses arising out of any delay in delivery, to the fullest extent permitted by law.

7.4 We may not be able to deliver products to certain locations. If this is the case, we will notify you and arrange for the order to be cancelled and refunded or delivered to an alternative delivery address confirmed by you.

7.5 All risk in the product shall pass to you upon delivery to the delivery address, unless delivery is delayed as a result of a breach of your obligations under these terms and conditions. Risk shall pass at the time when delivery would have taken place but for your breach of law.

7.6 If you are unable to accept delivery or collection of your order, we may leave a card with instructions for re-delivery or collection by the carrier.

7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if you do not accept the order or collect it from the carrier, we may charge you for all costs and other expenses we reasonably incur in returning the order to the sender, without prejudice to any other rights or remedies available to us.

8. Cancellation or modification of orders

8.1 Once an order has been placed on our site, you can cancel or change it by emailing us.

8.2 Since we work with a fully automated system, orders are activated immediately after dispatch. As a result, we unfortunately cannot interrupt the dispatch process until delivery, so a refund before receipt of the goods is only possible up to 24 hours after the order has been placed.

9. Defective products

9.1 You acknowledge that the Products are standard products and are not tailored to meet your specific requirements.

9.2 All product descriptions, information and materials displayed on the Website are provided “as is” without any express or implied warranty or other representation.

9.3 Product images may vary slightly from the actual product you receive.

9.4 If the product you receive is defective, you can send us an email stating the product you wish to return and a photo of the defective product.

9.5 You may return the Product to us in accordance with section 10.

9.6 We will examine the product as soon as we receive it. Our processing time depends on your order.

9.7 We will inform you by email if we are convinced that the product is defective.

9.8 Our only obligation to you in respect of defective products is (at our sole discretion):

(a) replace the product and pay the cost of delivering the products to the delivery address, in which case you must return the defective product to us and we will deliver a replacement product to the delivery address; or

(b) pay you an amount equal to the price of the Product and the costs of returning the defective Product to us. We will pay you this amount by crediting the account from which we received the payment and using the same means of payment.

9.9 If we determine that the Product is not defective, we may, at our sole discretion, refuse to refund the purchase price of the Product to you and may require you to pay a reasonable service charge and deduct it from the method of payment used to make the order. We will not be liable for any losses, liabilities, costs, damages, charges or expenses arising under this paragraph to the fullest extent permitted by law.

10. Returns and Refunds

10.1 Our Returns Policy forms an integral part of these Terms and Conditions on which you may access and use our Site.

10.2 If you are not completely satisfied with your order, you can send us an email informing us of the product to be returned and send it back to us. The withdrawal period is 30 days from the date on which you, or a third party designated by you who is not the carrier, took possession of the last product.

10.3 The costs for returning the goods are borne by the customer.

10.4 We must have received the product before the customer can claim a refund. We will check the returned product upon arrival.

10.5 You must ensure that the product is sent to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product.

10.6 Our returns processing time depends on your order.

10.7 If we are happy with the condition of the product you are returning, we will send you an email approving your return. A refund will be issued immediately to the payment method used for the order after we have notified you of the approval of your return.

10.8 The revocation is completed when we have received the physical goods.

11. Vouchers

11.1 You may use our promotional vouchers or discounts when paying for products on the Site.

11.2 To use a voucher or apply a discount, the voucher or discount code must be entered on the checkout page of our order.

11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will be included in the total amount of your order at checkout.

12.4 You may only validate or use one voucher or discount per order.

11.5 The credit of a promotional voucher does not bear interest and has no monetary value.

11.6 If the credit of a discount voucher is not sufficient for your order, you can pay the difference using a separate payment method available on the site.

11.7 If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded. However, if you paid for part of the order with a separate payment method, that part may be refunded.

12 Permitted Use

12.1 You may not (“Prohibited Actions”):

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any illegal, unlawful, fraudulent or harmful way, or in connection with any illegal, unlawful, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including scraping, data mining, data extraction or data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means;

(f) violate any guidelines set out in our website's robots.txt file;

(g) use the data collected through our website for direct marketing activities (including email marketing, SMS marketing, telemarketing or direct mail);

(h) use the information collected through our website to contact individuals, companies or other persons or entities;

(i) use or direct the Website to interact with any Device unless you are expressly authorized to do so;

(j) directly or indirectly use the Site's infrastructure to initiate, distribute, participate in, direct or attempt to hijack attacks or to transmit network messages that are intrusive, harmful, or potentially harmful to any device, whether owned by us or not;

(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or gain access to the structure or source code of the Site (whether to create derivative works of the source code or otherwise), directly or indirectly;

(l) use or access the Site to create a similar or competitive product or service, or to communicate to any third party a comparative or product comparison study;

(m) sell, assign, sublicense, transfer, distribute or lease your access to the Website;

(o) make the Website available to any third party through a private computer network;

(p) edit or modify in any way any content or any paper or digital copy of any material printed off or copied from our Website;

(q) use the Website in any manner prohibited by any law or regulation applicable to the use of the Website.

(r) make unauthorized requests or place unauthorized orders; or

(s) place speculative, false or fraudulent orders.

12.2 You agree that you will be liable to us for any damage, loss, liability, cost or expense that we may suffer or incur as a result of or in connection with any prohibited act committed or permitted by you.

12.3 You agree to notify us as soon as possible after you become aware of any person engaging in a Prohibited Act. You will provide us with reasonable assistance in any investigation we may conduct on the basis of information provided by you in this regard.

12.4 You must ensure that all information you provide to us through our Site or in connection with our Site or the Products:

(a) is true, accurate, current and complete and not misleading;

(b) complies with all applicable laws and regulations

(c) does not infringe the privacy, data protection, confidentiality or intellectual property or other rights of any person; and

(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.

12.5 You will promptly provide us with any documents or other information we request to verify your identity. You will promptly update any information you provide to us so that all information you provide to us is complete and accurate at all times.

12.6 You must comply with all applicable laws regarding your use of the Site and it is your sole responsibility to ensure that you comply with such laws, whether based on the country in which you reside, the place from which you access the Site or otherwise.

12.7 Please email us if you notice any material or activity on our website which does not comply with these terms.

13 Links to the website

13.1 Links from our site to other sites and resources provided by third parties are provided for your information only. Links from our site to other sites and resources should not be interpreted as a recommendation or endorsement by us of those linked sites or resources or any information you may obtain from them.

13.2 You acknowledge and agree that we have no rights or control over the contents of other sites and resources linked or referred to on our Site.

13.3 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

13.4 You must not establish a link in such a way as to suggest any form of association, authorisation or endorsement on our part where none exists.

13.5 You must not establish a link to our website in any website that is not owned by you.

13.6 You may not frame our Site on any other site, nor may you create a link to any part of our Site other than the home page.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (see paragraph 12 above).

13.9 Please contact us for prior approval of any link to our Website which does not comply with this paragraph 13.

14 Intellectual property rights

14.1 The code, structure and organization of the Site are protected by intellectual property rights.

14.2 We are the owner or the licensee of all intellectual property rights in our website, and in the content and materials published on it. Those works are protected by laws and treaties around the world. All such rights are reserved.

14.3 You may use the website and all its content solely for your own personal, non-commercial use and in accordance with these terms. The content of the website includes product related content.

14.4 You agree to notify us of any suspected infringement of our intellectual property rights.

14.5 You may not use our trade marks without our prior written permission unless they form part of the material you use (and reproduce exactly) in accordance with paragraph 13.

15 Data protection

15.1 Our Privacy Policy forms an integral part of these Terms and Conditions, on the basis of which you may access and use our Site.

15.2 We use cookies on our website. We also use cookies to track how our customers prefer to use our website. By accepting these terms, you also agree to our use of cookies for this purpose. For more information about cookies, please see our privacy policy.

15.3 If you provide us with your personal data, we will from time to time process that personal data in accordance with your instructions and we will take appropriate security measures to protect that personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage.

15.4 Unless specific safeguards are in place or otherwise agreed in writing, information and documents generated in connection with the sale of the Products may be shared between us and such information and documents may in particular be accessible in electronic form to our employees, officers, advisers or agents.

16. Viruses

16.1 We do not guarantee that our website will be secure or free from bugs or viruses.

16.2 It is your responsibility to configure your information technology, computer programs and platform to access our website. You should use your own anti-virus software.

16.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.

16.5 You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

16.6 If we believe that you have breached the provisions of this paragraph 16, your right to use our site will cease immediately. We may report any such breach to the relevant law enforcement authorities and will do so where required by applicable law.

17 Liability

17.1 Subject to paragraph 17.13, we exclude all liability to the fullest extent permitted by law and accept no responsibility for any loss that you or others may suffer as a result of:

(a) Third Party Content or User Content;

(b) our Content, and in particular the accuracy, completeness or timeliness of our Content;

(c) the products, and in particular the quality, images, description or specifications, compliance with the description and suitability of the products for a particular purpose;

(d) reliance on any information in these terms and conditions or on our website, or any features in these terms and conditions or on our website;

(e) the inability to access the Website or any part thereof, or access to it being interrupted at any time or being partial or error-free; and

(f) any failure or delay in the performance of our obligations, whether or not we give you prior notice, if and to the extent that the failure or delay is caused by any circumstance beyond our reasonable control, including telecommunications failure, power failure, terrorist attacks, fuel strikes, adverse weather conditions, computer failure, supplier delivery problems, industrial disputes and absence of staff due to illness or injury, and the time for performance of any obligation the performance of which is so affected shall be extended accordingly.

17.2 We will not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of profits, business opportunities, goodwill, savings or benefits or for any indirect, special or consequential loss or damage of any kind, even if such loss or damage was reasonably foreseeable or the party concerned was aware of the possibility of such loss or damage occurring.

17.3 Our liability arising directly or indirectly under these Terms (including your purchase of Products from us under these Terms) or which is not expressly excluded under these Terms is limited and capped at the greater of US$1,000 or a multiple of five times the price you paid for the Products giving rise to the liability. The amount of any such limitation of liability shall be reduced by the amount of any unpaid sums owing by you to us.

17.4 Any claim by either party for breach of contract, tort (including negligence), breach of statutory duty or otherwise arising out of or in connection with these Terms and Conditions must be brought within one year of the act or omission which is alleged to have caused the loss or expense.

17.5 Except to the extent that claims cannot be excluded or limited by law, you may not personally bring any claim arising out of or in connection with these Terms and Conditions against any of our employees, officers, consultants or other agents who are involved in the performance of the corresponding obligations.

17.6 All representations or warranties, whether contractual or otherwise, and all warranties, conditions, terms, undertakings and obligations implied by statute, custom, trade usage, course of dealing or otherwise (including any implied assurances of satisfactory quality, correspondence with description and fitness for purpose) are excluded to the fullest extent permitted by law.

17.7 A claim may only be brought against us (including our employees, officers or advisers) for an act or omission. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related matters or similar acts or omissions in a series of related matters and includes all claims arising out of one matter.

17.8 The limitations in this section 17 apply to our entire liability to you (including any other third party to whom we are liable, whether or not with our consent) in respect of any claim, and you and all such other persons may collectively be subject to only one claim against us in respect of the same damages.

17.9 If any limitation of liability applies regardless of the amount, the limitation applies to the entire supply of services or products by us, and there are no separate aggregate limitations of liability that apply to you, any group company to which you belong and any persons nominated by a group user.

17.10 If we are jointly and severally liable to you with another party, we shall only be liable to pay you that part which is reasonably attributable to our fault. We shall not be liable to pay you that part which is attributable to the fault of another party for which that other party would otherwise be liable.

17.11 Any liability we have to you will be reduced by the proportion for which any other party would have been liable if either:

(a) you have also commenced proceedings or made a claim against that other party; or

(b) we have brought any proceedings or claim against that other party under the Civil Liability (Contribution) Ordinance or similar legislation in any other relevant jurisdiction.

17.12 In determining whether other parties are liable to you, no account will be taken of the fact that you are unable to seek recourse against another party because actions against that party are time-barred, that party does not have the necessary resources, that party relies on exclusions or limitations of liability or that other party no longer exists.

17.13 The exclusions and limitations of liability in these Terms and Conditions do not affect our liability:

(a) for death or personal injury resulting from our negligence;

(b) for fraud or reckless neglect of duty;

(c) for any other liability which cannot be excluded or limited in the jurisdiction in which a relevant claim is made, including any limitations on our right to limit our liability; and

(d) in any other case, to limit our liability to an amount less than the minimum amount required in the circumstances under any other law or regulation applicable to the claim, in which case such minimum amount shall be deemed to be in substitution for the amount that would otherwise apply.

17.14 These provisions constitute an exhaustive list of the remedies available to either party or any third party against either party under or in connection with these Terms.

18 Indemnification

18.1 You shall fully indemnify and hold the Indemnified Parties harmless upon first demand from and against all claims, costs and losses of whatever nature suffered or likely to be suffered by the Indemnified Parties arising out of or in connection with

(a) a material breach by you of any of the provisions of these Terms and Conditions;

(b) fraud, negligence, misconduct or reckless disregard of your obligations under these Terms; and

18.2 We shall be entitled to recover from you all costs reasonably incurred by us in connection with any claim for compensation and all such costs shall be payable on demand.

19. force majeure

19.1 If a force majeure event lasts longer than one week, we may terminate the Terms and Conditions immediately by giving written notice and without any liability other than the refund of the Product you have already paid for and which has not been delivered.

19.2 We reserve the right to find a solution at our sole discretion in the event of a force majeure event so that we can fully perform our obligations under these Terms and Conditions.

20 Changes

20.1 We may change these Terms and Conditions from time to time. We will notify you in advance of any material changes that we believe may be disadvantageous to you. We will notify you of any changes to these Terms and Conditions. The current Terms and Conditions apply to your use of our website and all products offered through our website.

20.2 If you do not agree to the amended terms, you must stop using our website or purchasing our products.

20.3 If you have given your express consent to these Terms and Conditions, we will ask you for your express consent to any revision of these Terms and Conditions prior to your first purchase of any Products after the change becomes effective. If you do not give your express consent and acceptance of the revised Terms and Conditions within the time period specified by us, you must cease using the Site or purchasing our Products.

21. Your breach

21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have breached these Terms in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily block your access to our website;

(d) refuse to accept any payment from you;

(e) permanently block your access to our website;

(f) block access to our website by computers using your IP address;

(g) contact any or all of your internet service providers and request that they block your access to our website; or

(h) take legal action against you, whether for breach of contract or otherwise.

21.2 If we suspend, prohibit or block your access to our site or any part of it, you must not take any steps to circumvent such suspension, prohibition or blocking.

22 Termination and suspension

22.1 You may stop using the Site at any time.

22.2 We may suspend the provision of the Site at any time, with or without cause and with or without notice.

22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the Site if your use of the Site may give rise to or give rise to legal liability of any nature or may interfere with the use of the Site by others.

22.4 If we suspend or terminate your access to the Site, we will attempt to give you prior notice. However, we may, at our sole discretion, suspend or terminate your access to the Site immediately and without notice.

22.5 We do not guarantee that our Website will always be available or that it will be available without interruption. We may suspend, withdraw or restrict the availability of all or any part of our Website for commercial or operational reasons. We will use reasonable efforts to notify you of any such suspension or withdrawal. In the event of termination, suspension, withdrawal or modification of the Website, you will not be entitled to any compensation or other payment.

23 Consequences of termination

23.1 Termination of these Terms will immediately terminate any customer service obligations.

23.2 In no event shall you be entitled to any compensation from us for any loss of rights, loss of goodwill or any other damages resulting from the termination of these Terms for any reason whatsoever.

23.3 Termination of these Terms and Conditions shall not affect any other rights that have already arisen and shall not affect any provisions of these Terms and Conditions which, in accordance with their terms, are or become applicable thereafter. Sections 17 (Liability) and 18 (Indemnification) shall also apply after termination of these Terms and Conditions.

24 General provisions

24.1 You may not transfer any of your rights under these terms and conditions.

24.2 The rights, powers and remedies provided for in these Terms and Conditions are (unless expressly provided otherwise) cumulative and not exclusive of any rights, powers and remedies provided by law or otherwise.

24.3 We outsource the hosting of the Website to a third party.

24.4 If the validity or enforceability of any provision of these Terms is in any way limited by applicable law, such provision shall be valid and enforceable to the maximum extent permitted by such law. The invalidity or unenforceability of any such provision shall not affect the validity or enforceability of the remaining provisions.

24.5 Our failure or delay in exercising any right, power or remedy provided by these Terms or by law shall not constitute a waiver of such right, power or remedy. Our waiver of a breach of any provision of these Terms shall not be deemed a waiver of any subsequent breach of that provision or a waiver of any breach of any other provision.

24.6 The exercise of the rights of the parties under these General Terms and Conditions is not dependent on the consent of third parties.

24.7 These Terms and Conditions are for our benefit and yours and are not intended to benefit or be enforceable by any third party.

25 Applicable law

25.1 These Terms and Conditions, their subject matter and formation (and any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.

25.2 Any dispute, difference or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions, including their existence, validity, interpretation, performance, breach or termination or any dispute relating to non-contractual obligations arising out of or in connection with these Terms and Conditions, shall be submitted to and finally settled by arbitration administered by Hong Kong in force at the time of the submission of the notice of arbitration. The law applicable to this arbitration clause shall be the laws of Hong Kong. The seat of the arbitral tribunal shall be Hong Kong. The number of arbitrators shall be one. The arbitral proceedings shall be conducted in English.

26 Interpretation

26.1 In these General Terms and Conditions of Sale: “Contract”: your order for one or more Products in accordance with these General Terms and Conditions of Sale, which we accept in accordance with section 4.3;

“Customer” means any natural person who places an order on the Site;

“Delivery Address” means the delivery address as specified in the relevant Order;

“Expected Delivery Date” means an expected delivery date for an Order;

“Force Majeure Event” means any event or circumstance which prevents or delays us from performing any obligation under these Terms and Conditions and which is beyond our reasonable control. which results from a cause beyond our reasonable control and which is not attributable to our failure to exercise all due care to avoid such failure or delay and includes war or threat of war; natural or nuclear disaster; riot or civil commotion; pandemic; act of terrorism; malicious unrest; fire or flood; compliance with any new law or order of any governmental or judicial authority; closure of airports or ports; or a commercial dispute unrelated to the party affected by the event or condition causing the work stoppage or delay;

“Indemnified Parties” means us, each Affiliate and their respective officers, employees, contractors and agents.

“Intellectual Property Rights” means all intellectual property rights, including patents, trademarks, design rights, copyright, database rights, trade secrets and all rights of a similar nature;

“Order” means the order you place through our website to purchase one or more products from us;

“Order Confirmation”: the email we send to you confirming your order in accordance with section 4.3 above;

“Payment Intermediary” means a third party payment processor used by us;

“Product”: a product offered on our website;

“Website” means the Website;

“Website Infrastructure”: all of our systems (including code) that enable, provide or describe the Website;

26.2 References to “sections” are references to the sections of these Terms.

26.3 Headings are for ease of reference only and shall not affect the interpretation or structure of these Terms.

26.4 Words expressing the singular include the plural and vice versa. Words expressing gender include any gender and references to persons include individuals, companies, entities, corporations or partnerships.

Please email us if you have any questions or comments about these Terms, the Website or the Products.